Welcome to Jovadrops! These Terms and Conditions govern your access to and use of our website at https://jovadrops.co.ke and our services, including water delivery, ordering, and communications made through this website or other platforms such as WhatsApp.
By using our website or placing an order, you agree to comply with these Terms and Conditions in full. If you do not agree, please refrain from using our services.
1. About Jovadrops
Jovadrops is a water delivery service based in Kitengela, Kenya. We specialize in the delivery of clean, purified, mineral-rich drinking water to homes, businesses, and institutions.
2. Eligibility
To use our services, you must:
- Be at least 18 years old or have permission from a parent or legal guardian
- Provide accurate and complete information when placing an order
- Reside or operate within our serviceable delivery zones
3. Placing Orders
Orders may be placed through our:
- Website order form
- WhatsApp ordering system
- Phone call or SMS (where applicable)
By placing an order, you confirm that the details provided (such as estate, quantity, phone number, and delivery instructions) are accurate. Jovadrops will not be responsible for failed deliveries due to incorrect or incomplete information.
4. Pricing and Payment
All prices listed on the website are in Kenyan Shillings (KES) and are subject to change without notice.
Payment can be made through:
- M-Pesa (Paybill or Till Number)
- Cash on Delivery (COD)
- Other methods where explicitly offered
We reserve the right to modify prices, offer discounts, or change payment options at any time.
5. Delivery Terms
We aim to deliver your order within the estimated timeframe provided at checkout or order confirmation.
Deliveries are subject to:
- Availability of stock
- Weather conditions and accessibility
- Operational hours (e.g., 8am – 6pm daily)
Delays will be communicated as early as possible. Jovadrops will not be liable for delays beyond our reasonable control.
6. Cancellations and Refunds
You may cancel your order prior to dispatch by contacting us immediately. Orders that have already been dispatched may not be canceled.
Refund and return eligibility is governed by our Refund and Returns Policy. Please review it carefully.
7. Product Use and Safety
Our water is treated, filtered, and packaged under hygienic conditions. Once delivered, it is your responsibility to:
- Store water in a cool, clean place
- Keep containers sealed when not in use
- Avoid contamination through improper handling
Jovadrops is not responsible for changes in water quality due to post-delivery storage conditions.
8. Intellectual Property
All content on the Jovadrops website, including logos, text, graphics, and images, is the property of Jovadrops and may not be used or reproduced without written permission.
9. Privacy
We take your privacy seriously. Please read our Privacy Policy to understand how we collect, use, and protect your data.
By using our site and services, you consent to our data practices as outlined in the Privacy Policy.
10. Limitation of Liability
To the extent permitted by law, Jovadrops is not liable for:
- Any indirect or consequential damages
- Any delay or failure in delivering products beyond our control
- Customer misuse or mishandling of the delivered product
Our total liability will not exceed the value of the order in question.
11. Termination of Services
We reserve the right to refuse service, cancel orders, or suspend accounts if we believe a customer has violated these Terms or engaged in fraud, abuse, or harassment of our team.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Kenya. Any disputes will be resolved under Kenyan jurisdiction.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. When we do, we will post the updated version on our website with a revised effective date.
We encourage you to review this page periodically for any changes.
14. Contact Information
For questions or concerns about these Terms and Conditions, please contact us:
Email: support@jovadrops.co.ke
Phone: +254 748 928 369
