1. Who We Are
Our website address is: http://jovadrops.co.ke
At Jovadrops, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with our website, contact us, or place an order for water delivery.
2. What Personal Data We Collect and Why
Order & Contact Form Submissions
When you place an order or submit a contact form, we may collect:
- Full name
- Phone number
- Delivery address (Estate, House No.)
- Quantity ordered
- Payment preference
- Any additional instructions
We collect this data to:
- Fulfill and deliver your water order
- Respond to customer service inquiries
- Maintain internal records and improve service
WhatsApp Communication
We allow direct ordering and communication via WhatsApp. When you choose to contact us this way, your phone number and messages are processed by WhatsApp in accordance with their Privacy Policy.
Jovadrops does not store WhatsApp conversations on its servers.
3. Comments
When visitors leave comments on our site:
- We collect the data shown in the comment form, and the visitor’s IP address and browser user agent string to help with spam detection.
- An anonymized string from your email (a “hash”) may be shared with Gravatar to display your profile photo. See Gravatar’s privacy policy.
4. Media Uploads
If you upload images to our website, please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can extract this information from publicly available images.
5. Cookies
We use cookies to improve your experience on our website. Cookies may:
- Save your name, email, and website in a comment form for convenience
- Remember login information and display preferences
- Help determine if your browser accepts cookies
These cookies last from 1 day to 1 year depending on use.
6. Embedded Content
Articles on this site may include embedded content (e.g. YouTube videos, maps, product reviews). Embedded content from other websites behaves exactly as if the visitor visited the external site directly.
These third-party sites may collect data, use cookies, or track interactions independently of Jovadrops.
7. Analytics
We use tools such as Google Analytics to anonymously track:
- Page visits
- Duration on site
- Device/browser types
This data helps us improve site performance and content.
8. Payments
We do not process or store your payment data on our site. Any payments made (e.g. via M-Pesa, PayPal, or bank transfer) are handled through third-party payment providers. Please refer to their privacy policies for more details.
9. How Long We Retain Your Data
- Comments and comment metadata are retained indefinitely.
- Registered users (if applicable) may see, edit, or delete their personal information at any time (except usernames).
- Order data may be retained for up to 12 months for customer service and accounting purposes.
10. What Rights You Have Over Your Data
If you’ve submitted personal data through our forms or comments, you may request:
- An exported file of your data
- That we erase any personal data we hold about you
This does not include data we are required to retain for administrative, legal, or security purposes.
11. Who We Share Your Data With
We do not sell or rent your personal data. Data may be shared only:
- With spam detection and analytics providers
- If legally required by Kenyan law enforcement or court order
- With payment processors (e.g., M-Pesa, PayPal)
12. Where Your Data Is Sent
Comments and form submissions may be checked through automated spam detection services or analytics tools like Google.
13. Data Security
We take appropriate technical measures to protect your data:
- SSL encryption is used on our website
- Access to admin areas is password-protected
- Data is stored securely and only accessible by authorized personnel
14. Contact Us
For any questions about this Privacy Policy or how your data is handled, contact us at:
📧 info@jovadrops.co.ke
📞 +254 748 928 369
